Find out about our experience and expertise

tonyhoughton.com started in the early days of the Internet: 2002 (This is how I got the domain name before the very many other tony houghton's in the world and why I usually appear first on Google).

I have been working in this area since 2000, leveraging my doctoral work on Expectation shock together with advances in technology.

Although I have a teaching qualification I do not claim to be a teacher. Rather, I claim a unique experience in global communication and collaboration and event management which I offer to education and business. I have a 4-person development and delivery team.

Qualifications and Experience

I have a BEd Psychology (Cantab), MSc Telecommunications Business Management, and a Doctorate in Communications Engineering entitled: Expectation Shock! Understanding customer behaviour to enhance telecommunications services and design. This involved working with both adult and young customers.

My academic work has been published and presented in Europe, Asia and US (including IEEE, American Association for Artificial Intelligence, International Association of Applied Psychology).

I started my career as a teacher in the UK. I moved to a French human factors consultancy ERGOS based in Paris working with state and private companies such as Electricite de France, Aerospatiale, and Crica.

I worked with BT as a specialist adviser globally with government and corporate organisations ranging from Essex County Council to SSAT, Eurescom, Massachusetts Institute of Technology (MIT), Nationwide, Pepsico, DHL, Chunghwa Telecom, Sony in Singapore. I have presented at business, technical, educational and academic conferences in Europe, Asia (Singapore, Kuala Lumpur, Taipae, Beijing, Seoul, Tokyo) and the US. My doctoral work with young customers brought me full circle.

Expectation Shock! is based on the doctoral thesis: Expectation Shock! 2005 The copyright of this thesis rests with the author and no quotation from it or information derived from it may be published without the prior written consent of the author. The thesis can be viewed at University College London.